Why shop with us?
At TrendStore Company, we want our customers to feel appreciated and welcomed. We hope shopping with us is a peaceful, stress-free experience, and we want to continue upholding this standard even after a purchase is complete. To meet our goal of being the area's top provider for your supplies on each category, we train all of our customer service representatives thoroughly.
All customer service representatives meet customer concerns with the following actions:
Listen: We carefully gather all the details to understand the customer's needs. Respond: We always respond to emails within 24-48 hours. Investigate: We want to know what went wrong to minimize the chances of it happening again. Make amends: We offer a replacement, a refund or a discount on a future purchase to every customer, 100% of the time.
A customer service manager reaches out within 72 hours after each resolved ticket to ensure all appropriate actions have been taken. If you have any feedback on our customer service policies, please submit a message using our contact form.
Thank you,
TrendStore21 Company
Listen: We carefully gather all the details to understand the customer's needs. Respond: We always respond to emails within 24-48 hours. Investigate: We want to know what went wrong to minimize the chances of it happening again. Make amends: We offer a replacement, a refund or a discount on a future purchase to every customer, 100% of the time.
A customer service manager reaches out within 72 hours after each resolved ticket to ensure all appropriate actions have been taken. If you have any feedback on our customer service policies, please submit a message using our contact form.
Thank you,
TrendStore21 Company
